faqs

How will my order be shipped ?

All orders are shipped in bubble padded envelopes via Australia Post. 

How long will it take to ship my order?

Orders of items in stock are shipped daily (on working days) from Perth, Western Australia.

How do I order out of stock items?

You can send us an email on the item and we will advise you of the availability dates.

What happens if my order does not arrive ?

Please contact us as soon as possible.

Is GST included in the prices ?

All prices are inclusive of 10% GST.

Will there be changes in the prices ?

As our products are imported directly from Japan, they are subjected to currency fluctuations, freight costs, insurance costs or import duties. As such, prices may change but we will try and ensure that sufficient notice is given before any changes are made.

Is my personal information safe ?

We will endeavour to safeguard all information given by customers.